All ideas

External company (Onyx) takes our hotel data from the GDS monthly and consolidate & invoice each hotel for the expected commission that’s due to us. The result of that process is available on a .csv on demand (usual run weekly) and this should...

Business Owner: Linsay Wright is the owner of this process as it under compliance team. Problem: Every day the fraud team download the full payment log from AS to look for patterns and check for potential signs of fraud. We have to use excel, to f...

Problem: Currently there are two forms of debt chasing. No Funds (deposit not taken) and Overdue or coming due funds (when balance due date is approaching and after that date has passed) For both of these we chase the TC by email, this involves pu...

BO: John Byrom/Duty Office Team Problem: We receive updates from Holiday Taxis and Bedsonline into FD via email to notify us of changes on bookings which then need manually updating in Phenix. This could be things like a pick up change or time. Th...

Could be API? Business Owner Emma Cowsill Problem: When an airline notifies us of a mid-range schedule change (flights changed with a 31 mins to 12 hour time change) this is emailed through to the teams (triage & DO) and the teams will then lo...