Automation of transfer voucher updates

BO: John Byrom/Duty Office Team

Problem:

We receive updates from Holiday Taxis and Bedsonline into FD via email to notify us of changes on bookings which then need manually updating in Phenix. This could be things like a pick up change or time. These can be sent

Requirements:

• Bot to find the booking in Admin Studio,

• Logging into the suppliers system,

• Identifying the change

• Updating the voucher on file in Phenix

• Emailing the TC from FD to advise it has been done (in case they have already issued the customer's documentation).

Benefits:

Each one can take around 7 minutes. We currently have about 1000 outstanding, having already completed about 4000+ in the last few months

Metrics: