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Status In Discovery
Created by Guest
Created on Jan 10, 2023

RELATED IDEAS

Retail Supplier Documentation – automation of tickets/errata

Problem

Retail suppliers email confirmations@travelcounsellors.com with various documents related to TC's booking

This is then a manual job for Rachael's team to check for the booking and forward this information to the correct TC.

Justification

Huge time save opportunity for team.

Requirements

  • Review email received in Confirmations- Retail letters

  • Check for booking ref in email

  • Search Booking ref in AS

  • Look up TC name in AS from booking

  • Forward to TC from FD

Benefits

Currently this process takes 2 minutes per ticket. With an average of 1500 tickets per week,

50 hours =1.3FTE £29,120.00 on assumed 80% accuracy

  • Attach files
1 MERGED

Expand the Retail supplier documentation to include Phenix supplier notifications

Merged
Business Owner Emma Cowsill Problem: Requirements: Metrics: Expansion of an existing process - currently actioned manually by Triage or Duty Office through Phenix admin inbox
Guest over 2 years ago in  0 In Discovery