Starters Process

Problem

Currently TSD need to manually create multiple profiles in different systems when a new TC is joined.

Justification

Process is time consuming.

Requirements

7 days before TC's induction start date

New TC to be set up in the following

• Freshdesk contact creation in both TSD and TCsupport instances

• VCC set up in AS for leisure and corporate

Once the phone number has been created by supplier (email auto sent from FWCRM)

• SfB Account Created

• Number added to AS profile and AD account

• VM powershell run in o365 to configure Teams VM

Benefits

Each time this process is done it takes 15 minutes per record, we have on average 5 new starters per week. 75 mins time saving?